Simple, certified, reliable and trustworthy tech support service
DISCLAIMER Stronghold Computers is a sovereign service provider and is not associated with any other brands. Stronghold Computers is a technical support provider for computer antivirus, printers, software and many more. The brand names mentioned and used in the site belong to their respective owners and we claim no rights over them. Brand names trademarks, logos, company names used in the site are for representation purposes only. For more information about Stronghold Computers and its services please contact at our toll free number : (855) 554-9666. Please note that this service may also be available for free of cost at official website of respective brand.
HOW Stronghold Computers GATHERS INFORMATION
Our company offer user support services to customer who uses web-based tools, software and through telephone support of our users. These tools can be software, which help us in accessing and controlling a user's computer with their permission. We need some piece of information and permissions from you to provide the Services.
Some of detail we collect may be offered by the user directly such as when asked by a form or on the phone by a technician. Other pieces of information technical information can be gathered by or via our analytic and related tools because our PC works with yours in order to offer the Services.
TYPES OF INFORMATION Stronghold Computers COLLECTS
Information You Provide
You are asked that we need information, which personally recognizes ("basic or personal information") or permit us to make contact with you.
To use the Services, the users have to first of all naturally make registration or give certain identifying information. In order to make online registration, we request the user to give contact details (such as First and Last name, E-mail address, Postal address, Personal identifier etc.). Stronghold Computers uses this price of information for contacting you related to the product and/or services you have asked for. This includes re-registration/renewal notifications, special offers, and surveys on improving our Services.
You (the user) are seeing this message or information since they have subscribed it on strongholdcomputers.com or because they are one of the customers, prospects, seminar attendees or book buyer of Stronghold Computers. Users Subscription brings them one regular monthly issue, normally at the starting of the month, plus additional messages from time to time every month. These may be free tips or personal advice for information products on marketing or related topics. We see the products and services before advocated them in many cases. You may "opt-out" of receiving promotional emails from Stronghold Computers thereby following the instructions in those emails. You may also make request related to advertising messages and your permission for making share information with third parties for their marketing purposes by emailing Stronghold Computers Email. Opt-out requests will not apply to transactional service messages, including messages about your current services.
It should be noted that these are either free tips or personal recommendations for information products on marketing or related topics. We evaluate products and services before advising them in many cases. The customer has freedom to "opt-out" of receiving advertising emails from Stronghold Computers by following the instructions in those emails. The customer may also ask for related to promotional messages and the permission of the user for making share the information with third parties for their marketing purposes by emailing Stronghold Computers. It should be noted that opt-out requests will not work on transactional service messages, such as messages about your current services.
When you make the registration for the services, Stronghold Computers will not collect or store any credit card information. Although, the business will store information such as name, address, type of package and payment made for the service bought by the customer. We use this detail for to creating billing information such as customer invoice etc. and to complete transactions of the users. Similar to many other organizations, Stronghold Computers uses third party payment processing, payment gateways transactions to process and verify credit cards on our behalf.
Computer and System Information
SUBSCRIBER (USER) COMPUTER INFORMATION
Stronghold Computers may also send request for information related to computer of the user for offering the Service. As examples, this information may include:
Information about the date of purchase of your computer,
Type of computer
Identification number of your computer
Make and model of your computer and/or any computer hardware,
Software installed or peripherals attached to it,
Condition of the computer,
System and registry data about software installations and hardware configurations, and error tracking files.
Usually, this information is needed for offering personalized technical support to user, and to assist Stronghold Computers update our support tools and boost our supported products lists.
It must be noted that Stronghold Computers may use some online evaluating tools, which may help in collecting a wide range of useful information about the state of a computer system and applications of users. This information is transmitted to Stronghold Computers while using security technologies over the Internet. We evaluate this information in order to help evaluate and solve end-user problems. Our diagnostic application is not designed for gathering sensitive information such as information such websites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc.
Use of the Access and Diagnostic applications are subject to the terms and conditions of the relevant software license agreements.
LIVE HELP SESSION RECORDS:
We are free to reserve the right for supervising and recording on-line and off-line sessions between users and Stronghold Computers technicians for quality control and service-related purposes. Company some tines use these pieces of information for improving the Service, building a support knowledge base and conducting internal market research. Stronghold Computers does not associate session record data applied for these purposes with personal information.
Stronghold Computers uses IP addresses to evaluate trends, administer the website, track user movement, and gather broad demographic information for aggregate use.
SUPPLEMENTATION OF INFORMATION
To protect Stronghold Computers from fraud and otherwise make sure the honesty of our services and manage risk our company supplements personal information Stronghold Computers gathers with information we also gets from others. For instance, regarding determining creditworthiness, our company uses name of users and other related information to ask a credit report as permitted by law.
SHARING AND INFORMATION DISCLOSURE
We shares combined and de-identified information with our business partners. This sharing is usually not associated to any personal information, which may be identified any individual person, except particularly needed to permit to use of specific widgets within the Services. We also share, disclose, or transfer your personal information as follows:
To Stronghold Computers associates and subsidiaries for supporting business operations and sales, marketing, and customer support processes;
To third party service providing company and suppliers acting on the behalf of company for providing products or services to you; and
To other third parties for purposes you have allowed.
Furthermore, Stronghold Computers also discloses personal information of the user as we decide sensibly essential to (a) comply with applicable law, regulations, legal processes, or enforceable governmental requests, (b) respond as essential to actual or possible lawsuits, or (c) protect the rights and property of Stronghold Computers or others.
Stronghold Computers reserves the right to keep, use, and disclose combined or anonymous information created from personal information at any time.
If Stronghold Computers combines with, or are obtained by another company, or sell all or considerably all of our applicable property, or file for bankruptcy, we open and move personal information with the company or asset. We may ask proper defense for personal information opened or moved in such transactions consistent with applicable law.
Stronghold Computers uses a wide range of security technologies, administrative, managerial, and physical safeguards for helping to guard personal information and other data company receives from unauthorized access, use, or disclosure. It should further be noted that no data transmissions, or even the physical transfer of information, can be ensured to be totally protected. We cannot completely get rid of all security risks connected with personal information and technical mistakes are possible. Consequently, Stronghold Computers does not make sure or guarantee the security of any data or information you transmit to us and you do so at your own risk.
Occasionally Stronghold Computers may ask for information from users via surveys. It should be noted that making contribution in these surveys is entirely unpaid and users free to choose whether they want to participate. Information asked may contain contact information (such as name and shipping address), and demographic information (such as zip code). If you are participating any survey, then you should know that survey information is used for purposes of supervising or making improvement the use and satisfaction of Services.
We sometime offer contests, sweepstakes or other promotions. And these promotions will be operated by applicable rules. Personal information gathered through such promotions is used as described at the time of collection.
Our services have not been designed or for use by anyone under the age of 13. Adhered to the Children's Online Privacy Protection Act, Stronghold Computers does not gather or maintain information at our website from or sell products to those we actually know are under the age of 13.
CORRECTION/UPDATING PERSONAL INFORMATION
If a user's personal information gets changed (such as user zip code), or if a user do not want to use the service. User has the right to make correction, updation or remove user personal information given us through our website.
NOTIFICATION OF CHANGES